1. Conditions of Application

• The product must remain intact, unused, and retain all labels, tags, and original packaging.
• A purchase invoice or receipt must be provided.
• The request for exchange/return must be made within 07 days from the date of receipt.

2. Cases Eligible for Exchange/Return

• The product has a technical defect caused by the manufacturer.
• The delivered product is incorrect in model, quantity, or differs from the order.
• The product was damaged during transportation.

3. Cases Not Eligible for Exchange/Return

• The product has been used or is no longer in its original condition.
• The product is damaged due to customer’s fault.
• The product belongs to a restricted or non-returnable category (if applicable).

4. Refund/Exchange Methods

• Exchange for the same product or another product of equivalent value.
• Refund via bank transfer or directly at the store.
• Can be converted into a voucher for future purchases.

5. Exchange/Return Fees

• Free of charge in cases of manufacturer defects or incorrect delivery.
• Customers bear the shipping cost for exchanges/returns due to personal reasons.

6. Support Contact

• Hotline: 0798674111
• Email: admin@vinabiocare.com