1. Delivery Scope

• We provide nationwide delivery through reputable shipping partners.
• Delivery time depends on the delivery address and the shipping method selected by the customer.

2. Estimated Delivery Time

• Inner city: 1 – 3 working days.
• Suburban areas and other provinces/cities: 3 – 7 working days.
• In cases of force majeure (natural disasters, epidemics, transportation issues, etc.), delivery time may be extended, and we will proactively inform customers.

3. Shipping Fees

• Free shipping for orders worth 2,000,000 VND or more.
• For orders below the specified amount, the shipping fee will be charged according to the carrier’s pricing policy.

4. Payment Methods

• Customers can choose one of the following payment methods:
• Cash on Delivery (COD): Pay in cash to the delivery staff upon receipt.
• Bank Transfer: Transfer payment to the company’s account as provided during the ordering process.
• Online Payment: (if available) via integrated electronic payment gateways or e-wallets on the website.

5. Responsibility for Checking Goods

• Customers have the right to inspect the condition of the goods before receiving them.
• If any product is found to be damaged or incorrect, the customer may refuse to accept it and contact us immediately for assistance.

6. Support Contact

• Hotline: 0798674111
• Email: admin@vinabiocare.com